Call Center Software

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The call center software helps call center agents to close the calls quickly while offering a pleasant customer experience. This software helps agents to use advanced call controls without the need for training regimens. The software can automatically route calls to specific agents depending on the nature of the customer calls. Agents can enhance customer experience by getting all the information about the caller within a few seconds. Sometimes, even before answering the calls, the software will pull up all related information about the customer to help the agents to answer customer queries swiftly and effectively.

Call Center Software List 2016

 

Five9 - Call Center Software

  • five9.com  Offering the leading cloud contact center software solution, Five9 brings the power of the cloud to thousands of call centers worldwide!

 

  • talkdesk.com   call center software solutions that deliver all the benefits of expensive software systems without their hidden costs and long term contracts.

 

  • 8×8.com  easy-to-use cloud-based call center software solution and transform your call center from a cost center to a revenue generator.

 

  • salesforce.com  The Service Cloud is a call center management solution, built on a SaaS model, that empowers your company to manage customer service in the cloud. Take a free trial today

 

  • incontact.com  is the leading cloud contact center platform on the market. Contact us today to learn more about how our solutions can help you improve customer satisfaction!

 

  • voip-info.org  Call center software is the software system that allows a company or organization to run a call center. This page lets you compare call center software providers.There are hundreds of different providers of call center software across the globe,

 

  • inin.com   provides software and cloud services for customer engagement, unified communications and collaboration to help businesses worldwide improve service, reduce costs, and grow their business faster.

 

  • 3clogic.com   is the leading provider of cloud contact center solutions.

 

  • bitrix24.com  is free call center software unlike any other. If you choose cloud version you can start calling and receive phone calls within minutes.

 

  • zendesk.com  Voice is cloud-based call center software seamlessly integrated with Zendesk. As a VoIP system, setup only takes a few minutes.

 

  • vocalcom.com Loved by 550,000+ users, Vocalcom virtual call center software is easy to try, buy, implement, and use. A transformative virtual call center, unlike any you’ve seen before.

 

  • pega.com  the leader in contact center solutions, provides innovative call center software that lowers costs while increasing process agility.

 

  • cisco.com   Call center software from Cisco offers a combination of multichannel contact management, and computer telephony integration (CTI) capabilities.

 

  • aspect.com call center software solutions are built to help optimize your contact center performance through improved customer service and efficiency.

 

  • shoretel.com   A bundled call center in the cloud, ShoreTel Sky Contact Center is an all-in-one solution. Integrate phones, email/chat with CRM, call routing reporting.

 

  • avaya.com   In contact centers with Avaya Aura Call Center Elite, agents handle calls more effectively & have resources readily available to improve the customer experience.

 

  • brightpattern.com   Reduce interaction abandonment, increase agent utilization and productivity while offering better user experience

 

  • ameyo.com  is a powerful highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

 

  • kana.com    Agents can focus on servicing your customers rather than on navigating service processes  with the right Contact Center Software

 

  • virtual-call-center.eu  Professional Call Center software and telecommunication solution for inhouse and outsourced call centers without any initial investments.

 

  • presenceco.com  Technology call center software allows for the automation, monitoring and quality control of call center operations.

 

  • acarda.com  Telemarketing call center software for outbound telemarketing, sales, cold calling, appointment setting, auto dialers for sales lead generation and telemarketing dialers.

 

  • xcally.com    suite is a complete multi channel solution for Inbound, Outbound and Blended Contact Centers. xCALLY is a turnkey Customer Care Suite solution, HTML5 software, integrated with the Asterisk Open Source PBX, with ATI API for integrations, WebRTC, Drag and Drop Asterisk IVR and more.

 

  • liveops.com   cloud-based contact center / virtual call center software with social customer service greatly improves customer service and customer support experience

 

  • inovasolutions.com   LightLink® software lets you see how your call center is performing at all times – so you can take action the moment it’s needed.

 

  • genesys.com    is a leading provider of omnichannel customer experience and contact center solutions, with over 3500 customers in 80 countries.

 

  • evs7.com    Looking for cloud based call center software? EVS7 offers premium contact center software to control and manage your contact center from anywhere in the world. Get your free demo today.

 

  • verint.com   allows you to capture and analyze customer interactions with your contact center, providing call center software and solutions for customer-inspired excellence.

 

  • mitel.com    provides several call center solutions to meet a wide range of business sizes and needs.

 

  • voicent.com   Call center software manages agent performance, workflow, and call drop thresholds.

 

  • vanillasoft.com   is the most powerful call center software available. Switch to VanillaSoft and you can increase sales efficiency by 35% or more.

 

  • promero.com    Call Center Software hosting company: World class cloud call center software solutions – Oracle, Enghouse Interactive, Aspect, CallMiner, Salesforce, Zoho CRM, Oracle RightNow, Service Cloud, Sales Cloud.

 

  • zeacom.com   unified communications software, contact centre software  business automation services by Zeacom

 

  • vpi-corp.com   workforce management software simplifies contact center volume forecasting and agent scheduling across channels, skills and locations for optimal ROI.

 

  • novosolutions.com  Customer Support Software Suite helps you create… an efficient, cost effective, web based customer focused support environment!

 

  • telax.com   Simple & flexible Hosted Call Center Software and Call Center Solutions for your Call Centre. Agents trained in under 20 minutes and can answer calls from anywhere!

 

  • nch.com.au  Software’s free professional telephony software does everything from recording calls   voicemails to creating a complete call center environment.

 

  • taske.com   solutions provide real-time call management and historical reporting for contact centers, call centers, and general business environments. TASKE solutions provide the insight necessary to improve contact center service levels and enhance customer retention strategies. With thousands of installations worldwide, TASKE offers superior technical support and expert services for all its products.

 

  • unisrc.com   Looking for the best inbound, outbound, telemarketing and Virtual Call Center Software solutions? Check our website today for expert advice and guide on how to choose the best options available.

 

  • corvisa.com   provides innovative cloud contact center and business phone solutions to customers of all sizes worldwide.

 

  • tmcnet.com   Simplify call center management with a cloud-based workforce optimization solution from Monet Software including workforce management, call recording, quality monitoring and performance management.

 

  • go.sap.com  Deliver exceptional customer service across all channels – with SAP Contact Center software.

 

  • magneticnorth.com   Get a 400% uplift in talk time, our award winning outbound call centre software can help improve productivity and customer service. Call for a FREE demo today.

 

  • tcgns.com   offers our clients expertise in call center software and applications that are designed for efficiency in the call center as well as profitability.

 

  • callfire.com   puts your outbound dialing on rocket boosters. CallFire filters out busy signals and bad phone numbers and agents can easily leave a pre-recorded message while waiting for the next call. CallFire’s Cloud Call Center works with any phone, anywhere. The Cloud Call Center is one big, uber-intelligent, automatic switchboard in the sky. Developers can even use CallFire APIs to create virtual call center apps of their own. Features Scalable to hundreds of agents Agent barge and listen-in monitoring Multi-line dialer (up to a 4:1 call ratio) MachineSkip and SmartDrop options

 

  • connectfirst.com  Our award-winning cloud contact center solutions make customer interactions easier. We focus on the technology so you can focus on your business goals.

 

  • shiftboard.com   Enterprise Edition is designed for corporations with thousands of users. Our system is scalable, flexible and secure to meet your business needs.

 

  • clearviewlive.com  drives successful execution, by aggregating performance data from disparate systems, and acting on the data with proven business improvement processes.

 

  • dialogtech.com   A revolutionary call management solution that works with agents on any phone system and device, anywhere – perfect for call centers and BYOD teams.

 

  • qelp.com  Reduce the amount of smartphone support calls and the average handling time per smartphone support call with 50%. Qelp call center software for smartphones.

 

  • bicomsystems.com   Advanced but simple VoIP phone system with IP PBX cloud services, a unified communications softphone, and more designed for VoIP providers, call centers, CLEC, ITSP, and multi-tenant SMBs.

 

  • inconcertcc.com   líder en desarrollo de software e implementación de centros de contactos en el mundo hispanoparlante ayuda a las organizaciones a rentabilizar su operación.

 

  • teckinfo.com   Feature rich, highly scalable Unified Communication solution for Contact Center that addresses performance optimization and customer interaction.

 

  • foniva.com   We provide the most advanced contact and call center software. Our CTI includes an interactive call flow design, inbound/outbound campaign, advanced DID management.

 

  • impactdialing.com   provides easy-to-use outbound call center software for small businesses, political campaigns, and call centers.

 

  • twilio.com   is the world’s leading browser-based call center software. With one click, it integrates with Salesforce, Zendesk, Shopify, Infusionsoft, LiveChat and others to provide comprehensive information about the caller.

 

  • tokbox.com   Want to offer a feature rich, flexible Call Center Software? Build an engaging, interactive solution across devices and endpoints using TokBox’s WebRTC platform, OpenTok.

 

  • voipinvite.com   Call Center software with cutting edge hosted dialer solutions. High bandwidth Hosted Dialer Call Center software for greater efficiency by VoIPInvite

 

 

  • airecontact.com  MULTI-CHANNEL CALL CENTER SOFTWARE IN THE CLOUD. AireContact’s simplyCT hosted contact center software improves the customer experience by enabling them to interact with your business across multiple communication channels, including phone, chat, email, and social media.

 

  • tcnp3.com   Searching for hosted contact center solutions? With TCN’s Virtual Call Center, call agents require only a computer and a headset.

 

  • thirdlane.com   Call Center – Integrated Contact Center Software for On-Premises or Hosted Solutions.

 

  • avadtechnologies.com  Virtual Center solutions for small businesses. Create a Blended, Inbound or Outbound Virtual Call Center. Minimal upfront capital investment.

 

  • astea.com   service call center management software provides capabilities like placing orders, updating records or scheduling service calls.

 

  • enghouseinteractive.com  Call Recording is an affordable, feature-rich call recording and quality monitoring solution that is utilized by businesses of all sizes across the world for compliance, security and improving service levels

 

  • sytel.com  High performance predictive dialing with Sytel’s compliant predictive dialer and intelligent contact center software solutions

 

  • buyerzone.com    A call center system begins with software for your system. Our buyer’s guide explains the benefits and costs of contact center software.

 

  • freshdesk.com   Helpdesk Software with an Inbuilt Phone System. Try the super user friendly Freshesk.

 

  • dialerindia.com  is a solution for your Queries about everything and anything related to Call Centers,VOIP minutes,VOIP gateways, Hardware and Software Dialers, cloud dialer, hosted dialer, call center

 

  • indosoft.com    Q-Suite – Multi-tenant scalable enterprise grade call center software for Asterisk

 

  • bomgar.com    Improve customer support at your inbound call center with live chat support, cobrowsing, screen sharing and remote assistance for technical support.

 

 

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